Return And Refund Policy

At The D’Angler, we value your satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, this Return and Refund Policy outlines your options for returning items and receiving a refund. This policy applies only to purchases made within Canada.

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Returns

Eligibility for Returns

• Products must be returned within 30 days of receiving your order.
• Items must be in their original condition, unused, and with all original packaging and tags attached.

Non-Returnable Items

• Customized or personalized products.
• Items marked as “Final Sale” at the time of purchase.
• Products damaged due to misuse or improper handling.

How to Initiate a Return

1. Contact our Customer Service team at service@thedanglerrod.com or call us at 416-553-2299.
2. Provide your order number, proof of purchase, and a brief explanation of the issue.
3. You will receive a return authorization and shipping instructions.

Return Shipping Costs

• Customers are responsible for covering return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping method. The D’Angler is not responsible for returns lost in transit.

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Refunds

Refund Eligibility

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within [insert timeframe, e.g., 7-10 business days].

Partial Refunds

• The item is not in its original condition or is missing parts for reasons not due to our error.
• The return is initiated after the specified return period.

Non-Refundable Fees

• Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at service@thedanglerrod.com with proof of the defect.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within [insert timeframe, e.g., 7 days] of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

Cancellations

Orders can be canceled before they are shipped. If the order has already been shipped, you will need to follow the return process.

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Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us: